Marketing Administration
The Group is well known in India for its superior product quality, speedy customer service and faster deliveries.
All the manufacturing locations of the Group are located at Vapi Township, approximately 180 Kms. away from the metropolis of Mumbai which is major market of India in the Western Region and has three ports well connected internationally to almost all the global destinations.
It has the back up of effective Technical & Marketing staff (Sales and after Sales Service) at its corporate office, ably backed by support staff at the Corporate office and Manufacturing units for ensuring manufacturing scheduling, timely dispatch and commercial matters.
The orders from end users and vast network of dealers across the country for the production of approx 350 MT of Coated Duplex Boards and 100 MT of newsprint flow on a daily basis.
Order confirmations are instantly updated on-line in integrated SAP systems to the manufacturing scheduling department, which ensures matching of deckle and faster scheduling of production. The material so manufactured is dispatched through various reputed Transporters to different locations across the country on a daily basis to ensure effective customer service.
The Group also markets its products through its Mumbai Branch to cater to the requirements of Mumbai Customers in standard sizes and has a Godown to also feed the requirements of smaller volume customers.
N.R. Agarwal Industries ensures manufacturing of superior quality products, however, technically qualified persons in the marketing department attend to the application problems of the customers, if faced by them at all.
All consignments emanating from the Group to the customers are insured through Open Marine Insurance Policies purchased by the
N.R. Agarwal Industries
from M/s. United India Insurance Co. Ltd., to cover any damage or theft in transit. The customers need to follow the procedures given by us to lodge their claims in this context. Click here to view the procedure.
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Commercial and Accounting services |
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The commercial and accounting matters pertaining to various customers are handled by a separate team attached to the marketing department and any such issues are sorted out / reconciled with speed and precision.
N.R. Agarwal Industries
is well connected amongst its corporate office, manufacturing locations, Customers and its Dealers through telephone lines, fax, e-mails and data transfer facility, which ensures effective communication and superior customer service at all stages in marketing cycle. The Distributors / Customers are informed on a daily basis, the status of manufacturing / dispatch of material against their orders. All communications including orders / dispatches / outstandings / payments etc. are effected through any of the above media.
The company has successfully implemented SAP, an Enterprise wide Resource Planning (ERP System). The complete cycle of Sales Order Processing, Planning, Production, QC, Despatch, Credit Control & Customer complaint is handle through the SAP system. The process of Purchase, Material Receipt, Inventory, Payable and Finance in also managed through SAP.
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